Unlock your AT&T device with these comprehensive instructions detailing the step-by-step process for various device models. This guide provides essential information on eligibility requirements, how to submit an unlock request, and specific unlocking procedures for smartphones, tablets, and mobile hotspots. Users will find detailed instructions for popular brands such as Apple, Samsung, LG, and more, ensuring a smooth transition to other networks. Ideal for AT&T customers looking to switch carriers or use their devices internationally.

Key Points

  • Includes unlocking procedures for Apple, Samsung, LG, and more.
  • Details eligibility requirements for unlocking AT&T devices.
  • Explains how to submit an unlock request through AT&T's online portal.
  • Covers specific steps for unlocking mobile hotspots and tablets.
  • Provides troubleshooting tips for common unlocking issues.
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© 2023 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
AT&T Device Unlock Instructions
Descargar las instrucciones en español para desbloquear equipos de AT&T (PDF de 513 KB)
How to unlock your device: You must submit a request to unlock your AT&T phone or tablet.
If your device meets the eligibility requirements, your request will be approved. Once your
request is approved, you’ll get an email or text message with instructions to unlock your device.
Have AT&T PREPAID
SM
? Check your AT&T PREPAID device for the Unlock app. If you have it, use the app
to unlock your device.
Check the status of your request: Check the status at att.com/deviceunlockstatus. Or, use the link
we sent you in a text or email to check the status.
Good to know:
• We can only unlock devices that are locked to the AT&T network.
• You can submit a new request if you lose your unlock code. There’s a limit to the number
times you can try to enter the code to unlock your device. The specific number depends
on your device model and manufacturer.
• You have to submit an unlock request for iPhones
®
, but you won’t need an unlock code to
complete the process. Plus, iPads
®
and Apple Watches
®
are already unlocked, so you don’t
have to submit an unlock request for them.
• Follow instructions carefully. Use extreme care during the unlock process. If you incorrectly
enter an unlock code too many times during the life of the device, you’ll permanently disable
the unlock ability.
To view instructions to unlock your device, select the link for your device manufacturer.
Acer
Blackberry LG Samsung
Alcatel Dell Microsoft Sharp
Amazon Garmin Motorola Siemens
Apple Google Netgear
Sonim
Asus HP Nokia Sony & Sony Ericsson
AT&T Mobile Hotspots HTC Palm TCT Mobile
AT&T phones Huawei Pantech ZTE
Audiovox
Kyocera PCD
© 2023 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Acer
Iconia Tab A501-10S16u
1.
Shut down the tablet.
2.
Insert non-AT&T SIM and power on the tablet.
3.
Enter the unlock code. The device is now unlocked.
Alcatel
Heads up: You only get 5 tries to unlock your phone. After that, you won’t be able to use it
with another service provider.
510A, OT871A, 4015T
1.
Insert a non-AT&T SIM card.
2.
Enter the unlock code and select OK. The device is now unlocked.
Element 5044R
1.
Insert the non-AT&T or Cricket SIM card.
2.
Turn on the device.
3.
Enter the unlock code when prompted.
4.
Press OK.
5.
The device is now unlocked.
Amazon
Heads up: You only get 5 tries to unlock your phone. After that, you won’t be able to use it with
another service provider. Insert a non-AT&T SIM card into the phone.
1.
Press and hold the Power button. After the phone turns on, enter the SIM network unlock PIN
when prompted.
•
Tap the blank PIN field and the onscreen keyboard will appear.
•
Enter the unlock code, and then tap Unlock.
2.
You’ll see SIM Network unlocked on the Fire phone.
3.
You’ll then be taken to the Home screen. The device is successfully unlocked.
© 2023 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Apple
Using a Non-AT&T SIM card
1.
Remove your SIM card.
2.
Insert the new SIM card.
Downloading a non-AT&T eSIM
1.
Go to your device settings.
2.
Tap Cellular Data then Add eSIM.
3.
Select either Transfer from Nearby iPhone or Use QR Code.
4.
Complete the setup process. Your device will deactivate.
Without a new SIM card
1.
Back up your iPhone.
2.
Erase your iPhone when you have a backup.
3.
Restore your iPhone from the backup you made.
Asus
Asus TF300TL, TF600TL (Vivo Tab Rt Tablets), ME375CL, ME302KL, K009, T00S,
Z00D, T00D
1.
Power off the device and remove the AT&T SIM card.
2.
Insert card from another wireless provider.
3.
Turn on the device.
4.
The device will ask for the unlock code.
5.
Enter the unlock code.
Asus ME370TG
1.
Turn off the device and remove the AT&T SIM card.
2.
Insert card from another wireless provider.
3.
Power on the device.
4.
Tap AT&T AllAccess tile in the start screen. The app shows the screen for you to enter
the code.
5.
Enter the unlock code and select unlock device.
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FAQs

What are the eligibility requirements for unlocking an AT&T device?
To unlock an AT&T device, it must be paid off, not reported as lost or stolen, and must have been active on the AT&T network for at least 60 days. Additionally, the device must not be associated with any fraudulent activity. Customers can check their device's eligibility status on the AT&T website before submitting an unlock request.
How do I submit an unlock request for my AT&T device?
Submitting an unlock request involves visiting the AT&T Device Unlock Portal and providing the necessary information, including your device's IMEI number and account details. After submitting the request, you will receive a confirmation email with further instructions if your device is eligible. It is important to follow the instructions carefully to ensure successful unlocking.
What steps are involved in unlocking an Apple device?
To unlock an Apple device, first ensure it is eligible by checking its status on the AT&T website. Then, remove the AT&T SIM card and insert a non-AT&T SIM card. The device will prompt you to enter the unlock code, which you will receive via email after your unlock request is approved. Follow the on-screen instructions to complete the unlocking process.
Are there specific instructions for unlocking mobile hotspots?
Yes, unlocking mobile hotspots involves either using the AT&T Wi-Fi Manager to enter the unlock code or installing a non-AT&T SIM card and entering the code on the device's LCD screen. Detailed steps for each method are provided in the unlocking guide, ensuring users can easily access their mobile data on different networks.

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