need are practical ways of improving it.Bradberry and Greaves’ brilliant new
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CrucialConversations
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—CaptainD.MichaelAbrashoff,
authorofthebestsellerIt’sYourShip
“Ifyou’rewonderingwhyyourcareerisstalledorplateaued—orifyousimply
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Emotionalintelligenceisthesinequanonofsuccessatworkandthisbookgives
youaquick-starttodevelopingcriticalskillsandbehaviorstocomplementyour
technicalexpertise.”
—LoisP.Frankel,Ph.D.,NewYorkTimesbestsellingauthor,
NiceGirlsDon’tGettheCornerOffice
“This book is a wake-up call for anyone who wants to dramatically improve
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—JimLoehr,NewYorkTimesbestsellingauthor,
ThePowerofFullEngagement
“I distributed the book to my entire team. We found it very helpful in our
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overthepastfewyears,theheartandsoulofacompany’scultureishowthey
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Thisbookisawonderfultoolforagrass-rootsapproach.Ifyourdesireistobea
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“In the fast lane of business life today, people spend more time on computer
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