The Irish Tourist Assistance Service Annual Report 2014 details the organization's efforts to support international visitors who experience crime while in Ireland. Highlighting a significant year, the report marks ITAS's 20th anniversary, showcasing the assistance provided to over 13,000 tourists from nearly 50 countries. Key statistics reveal that theft was the most common crime reported, with a majority of incidents occurring in Dublin. The report emphasizes the importance of community involvement and partnerships with local authorities to enhance tourist safety. It serves as a valuable resource for understanding the challenges faced by tourists and the support systems in place to assist them.

Key Points

  • Highlights ITAS's 20th anniversary and support for over 13,000 tourists
  • Details 408 incidents of crime affecting tourists in 2014, primarily theft
  • Emphasizes partnerships with local authorities and community involvement
  • Provides statistical analysis of tourist demographics and incidents
  • Includes client testimonials showcasing the impact of ITAS assistance
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Contents
Message from Christy Burke, Lord Mayor of Dublin 3
Message from Paschal Donohoe TD, Minister for Transport, Tourism & Sport 4
Message from Martin Holohan, Chairman of ITAS 5
Client Testimonials 6
2014 Key Activities 8
Sponsorship and Support 13
2014 Analysis of Contacts 14
2014 Statistics 18
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As Lord Mayor and first citizen of Dublin, I wish to
acknowledge and endorse the work of the Irish Tourist
Assistance Service.
Dubliners, and the Irish, have a great reputation for their friendliness and the warmth of the
welcome they give to visitors.
Unfortunately a small number of people have experienced anti-social behaviour and some
have also had their possessions stolen. The assistance from the staff and volunteers of
the Irish Tourist Assistance Service is invaluable in these instances.
Experience has shown that the involvement of local communities is vitally important in the
prevention of, and reduction of, crime. Dublin City Council and An Garda Síochána are
very proactive in these matters.
Despite our best efforts, we still have too many incidents of visitors falling victim to crime
and physical attack while visiting our City. For those victims of crime, the Irish Tourist
Assistance Service provides invaluable assistance, support and advice at a time when
people are away from home and feeling very vulnerable.
Both personally and on behalf of the citizens of Dublin, I pay tribute to the Irish Tourist
Assistance Service front-line staff and volunteers who work tirelessly and largely
unheralded, not only in Dublin but countrywide, to deliver a quality service to our visitors.
Christy Burke
Lord Mayor of Dublin
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FAQs

What types of crimes are most commonly reported by tourists?
The report indicates that theft is the predominant crime affecting tourists, with 95% of incidents categorized as theft-related. The most frequent types include theft from persons, theft from cars, and a smaller number of violent crimes. In total, 213 cases of theft from persons were reported, highlighting the vulnerability of tourists in urban areas. The report underscores the need for ongoing awareness and preventive measures to protect visitors.
How does ITAS assist tourists who are victims of crime?
ITAS provides immediate support to tourists who experience crime, offering assistance such as emergency travel documents, accommodation, and transportation. The organization liaises with embassies to facilitate the issuance of replacement passports and helps tourists navigate the aftermath of crime. In 2014, 91% of tourists opted to continue their holiday plans after receiving ITAS assistance, demonstrating the effectiveness of their support. The report emphasizes the importance of emotional support in addition to practical assistance.
What demographic information is provided about tourists assisted by ITAS?
The report reveals that in 2014, ITAS assisted 726 tourists, with a significant portion being young adults aged 17-25. Female tourists represented 60% of those assisted, indicating a specific demographic trend. The report also highlights that the majority of incidents occurred in Dublin, particularly in areas frequented by tourists. Understanding these demographics helps ITAS tailor its services to better meet the needs of vulnerable visitors.
What partnerships does ITAS maintain to enhance tourist safety?
ITAS collaborates closely with An Garda Síochána, local authorities, and the tourism industry to enhance the safety and support of tourists. These partnerships are crucial, as Gardaí often serve as the first point of contact for victims of crime. The report mentions initiatives aimed at raising awareness among front-line staff in the tourism sector about the services ITAS provides. Such collaborations are vital for ensuring that tourists receive timely assistance when needed.
What feedback did tourists provide about ITAS services in 2014?
Client testimonials collected in the report reflect high levels of satisfaction with ITAS services. Many tourists expressed gratitude for the support received during stressful situations, such as losing passports or being victims of theft. The testimonials highlight the compassionate and effective assistance provided by ITAS staff, reinforcing the organization's reputation as a critical resource for tourists in distress. This feedback underscores the positive impact of ITAS on the overall tourist experience in Ireland.

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