This cvs learnnet exam study guide offers key questions and answers for pharmacy technicians, covering waiting bin reports, pharmacy automation, cycle counts, and balance on hand accuracy. It includes medication dispensing, ipledge, formulary lists, dur rejects, and controlled substances. Procedures for pick-up, production, and drop-off workstations are detailed, along with partial fills and medicaid prescriptions. The guide emphasizes hippa compliance, phi handling, and inventory management via cfrx. Essential knowledge of sig codes, daw codes, and otc ordering is also covered, making it a valuable resource for pharmacy staff training and exam preparation.
CVS Pharmacy
LearnNet Exam Study Guide — Questions & Answers
Comprehensive study material compiled from CVS LearnNet training modules. Covers pharmacy operations,
inventory management, compliance programs, insurance protocols, and workstation responsibilities.
PHARMACY OPERATIONS
Q: What is the Waiting Bin Report?
A: A report that prints daily listing everything in the waiting bin that has been sitting there a minimum of 3
days. It is used to return 'Day 14s' — prescriptions that have been sitting in the bin for a minimum of 2 weeks
without being picked up.
Q: What is the Pharmacy Automation Unit?
A: Also known as the Robot. A large dispensing unit usually found in high-volume 24-hour stores (typically 2
per district). It houses fast-moving medications and other drugs the pharmacist deems necessary for faster
dispensing. Refilled by the pharmacist and/or supervised pharmacy Lead Technician.
Q: What are System Generated Cycle Counts?
A: These cycle counts become available as soon as the pharmacy opens. They should be completed first
thing every morning, no later than 10 AM. The AIMRx system flags small or large discrepancies throughout
the day, alerting technicians to perform a count.
Q: What are Store Initiated Cycle Counts?
A: Performed when a pharmacy team member notices a discrepancy while working. At that point the
employee should initiate a cycle count to update the pharmacy department's BOH.
Q: Define BOH — How do we keep this accurate?
A: BOH = Balance on Hand. Kept accurate by performing cycle counts correctly and consistently.
Q: Define BOO — What is it based on?
A: BOO = Balance on Order. Based on accurate cycle counts and what is entered into the QI to be ordered.
Q: If the doctor does not specify quantity, how can you calculate it?
A: Take the directions × day supply listed = quantity to be dispensed.
★ Example: 1 tablet twice daily × 30 days = 60 tablets
INVENTORY & ORDERING
Q: What is CFRX and how does it track medications?
A: CFRX tracks medications thoroughly by cycle counting each requested medication. It maintains an
accurate record of medications leaving through the Transfer Out tab and flags when certain medications
need to be ordered.
Q: When are Out of Stock Scans completed?
A: Completed by Saturday, once per week.
Q: Outside Vendor (Cardinal) — What days do we order vs. receive?
A: Cardinal delivers Monday–Friday (red totes). Orders can be entered up to 8 PM for next-day delivery.
Order days are Sunday–Thursday.
Q: Converting mL to Ounces
A: 30 mL = 1 oz | 60 mL = 2 oz | 120 mL = 4 oz | 180 mL = 6 oz | 240 mL = 8 oz
COMPLIANCE & PRIVACY
Q: Define PHI
A: PHI = Protected Health Information. Any information deemed confidential — medication names, patient
names, dates of birth, address, Rx number, doctor information, etc.
Q: Define HIPAA
A: HIPAA = Health Insurance Portability and Accountability Act. Requires pharmacies and medical treatment
facilities to follow strict protocols concerning the distribution of PHI, including how much PHI is needed for
insurance to pay for a patient's medications.
Q: What is the iPledge Program? Which medication is associated with it?
A: iPledge is a mandatory program designed to prevent fatal birth defects in women taking
isotretinoin-containing medications (e.g., Claravis, Absorica). Requirements:
• Very strict program for both doctor and patient.
• Patient must undergo blood and urine tests monthly (kidneys & pregnancy check).
• Medication has a limited pickup window — if not picked up in time, it must be returned to shelf with NO
EXCEPTIONS.
• If time frame is missed, both patient and doctor must re-register through the program.
INSURANCE & PROGRAMS
Q: Define Formulary List
A: A list created by the insurance company of generic and brand-name drugs covered (paid for) by that
insurance. Typically has 4 tiers — the higher the tier, the higher the patient's copay.
Q: Define Medicaid — What are the protocols?
A: Prescription must be filled under the specific doctor listed on the insurance card.
• Maximum of 5 fills before a new prescription is required.
• Can only be filled for a 30-day supply at a time.
• Copay of $1.10, $2.20, or $3.30 depending on patient income.
• Covers ONLY generic medications.
• MUST BE A HARD COPY prescription.
• NJ: Dark blue card with silver line.
Q: Define Partial Fill — When is it used?
A: When a medication is Out of Stock (OOS) or insufficient stock exists for a full prescription, technicians can
opt for a Partial Fill. Techs typically fill ~3 days' worth of medication, giving the pharmacy time to restock the
full prescription.
WORKSTATION RESPONSIBILITIES
Q: Drop-Off Workstation — What is its role?
A: Must collect correct patient information: allergies, date of birth, insurance, phone number, and address. It
is the first stop for patients and is crucial to the entire pharmacy process.
Q: Production Workstation — What is its role?
A: Responsible for answering phone calls (within the standard 20-second window). Fills prescriptions
accurately for the pharmacist to verify.
Q: Pick-Up Workstation — What is its role?
A: Responsible for making the Offer to Counsel. This is the last chance for any patient concerns or questions
regarding prescriptions and/or possible drug interactions.
KEY ABBREVIATIONS & TERMS
Q: RxConnect
A: CVS's proprietary pharmacy management/dispensing software system.
Q: SIG Codes
A: Abbreviation codes used on prescriptions to indicate directions. Example: BID = twice daily, TID = three
times daily, QID = four times daily, PRN = as needed, QD = once daily, HS = at bedtime.
Q: AIMRx
A: Automated inventory management system used by CVS to track and manage pharmacy stock levels and
flag discrepancies.
Q: BOH / BOO
A: BOH = Balance on Hand (actual stock count). BOO = Balance on Order (amount currently on order).
Q: PHI
A: Protected Health Information — any identifiable health data protected under HIPAA.
Q: OOS
A: Out of Stock — medication not currently available in the pharmacy.
Q: QI
A: Quantity Input — used when ordering medications through the pharmacy system.
Study guide compiled from publicly available CVS LearnNet exam preparation resources. For internal CVS training use.
Always verify answers with your store's pharmacist or manager.
