Printable Crossword Puzzles PDF With Answers
ACROSS
ACROSS
DOWN
© Positive Promotions, Inc. All rights reserved. DG-539
2. Always give
one of these
when the
company is at
fault
6. This is often
played when
customers are
on hold
8. A positive
one of these
goes a long way
10. What keeps
you cool during a
frustrating
support call
12. Quality of
being upright
and ethical
15. Speak clearly
and slowly to
improve this
18. Sincere and
truthful
19. Keep the tone
of this calm
and pleasant
20. Settle or find
a solution
1. Build this with customers by being accurate
and delivering on time
3. No need to dial this now that calls are handled
through a computer
4. Welcome a customer
5. Do this actively during a call
7. Colleagues who have your back
9. What your fingers do during chat support
11. Employees who interact directly with customers
13. Sensitivity when delivering unwanted news
14. When there are questions, customer service reps
have these
15. Join together or link
16. Temporarily silence
17. Don’t make customers wait; their ______ is valuable
1. Give food to
2. How to feel about the great work you do
3. Container for serving food
5. The center of a place setting
6. Mineral for building bones
7. Vitamin D is one of these
9. Break down food in the stomach
12. Macronutrients needed to build muscle
14. The flavor of food
15. Do one’s job extremely well
18. Create a menu for the coming month
19. Clean the dishes
Crossword Puzzle
Our team is tops when it comes to customer experience! Use your
knowledge to solve this fun crossword puzzle.
positivepromotions.com/customerservice
D I N N ER
1
3
4
6
7
2
5
9
8
10
11
13
14
15
18
16
19
17
20
12
ACROSS
2. Always give one of these when the company is at fault
6. This is often played when customers are on hold
8. A positive one of these goes a long way
10. What keeps you cool during a frustrating support call
12. Quality of being upright and ethical
15. Speak clearly and slowly to improve this
18. Sincere and truthful
19. Keep the tone of this calm and pleasant
20. Settle or find a solution
DOWN
1. Build this with customers by being accurate and delivering on time
3. No need to dial this now that calls are handled through a computer
4. Welcome a customer
5. Do this actively during a call
7. Colleagues who have your back
9. What your fingers do during chat support
11. Employees who interact directly with customers
13. Sensitivity when delivering unwanted news
14. When there are questions, customer service reps have these
15. Join together or link
16. Temporarily silence
17. Don’t make customers wait; their ______ is valuable
positivepromotions.com/customerservice
© Positive Promotions, Inc. All rights reserved. DG-539
[PAGE 2:]
[ART: Add the newest CSW logo to the top]
Customer Service Crossword Puzzle
ANSWER KEY
T
AP OL OGY
R
L H R
MU SI C
O
E
S S N E
T
A TTI TUDE PATI
ENCE
Y
E F
A
P INTEGR ITY
M
E O A
A
COMMU NI CAT
ION
O
U T T I
S
HONE ST
L
M
W
N
E
I
E
E
E
N
R
VOICE
RESOLV
E
S
T
positivepromotions.com/customerservice
© Positive Promotions, Inc. All rights reserved. DG-539
WORD LIST
Word Search Puzzle
© Positive Promotions, Inc. All rights reserved. DG-540
positivepromotions.com/customerservice
I
C
Word List
AVAILABLE
AWARE
CAREFUL
COLLABORATIVE
COMMITED
CONCERNED
DEDICATED
ENTHUSIASTIC
INFORMED
PATIENT
PLEASANT
SINCERE
SYMPATHETIC
POSITIVE
UNDERSTANDING
positivepromotions.com/customerservice
© Positive Promotions, Inc. All rights reserved. DG-540
[PAGE 2:]
Customer Service Word Search Puzzle
ANSWER KEY
[ART: Add the newest CSW logo to the top]
positivepromotions.com/customerservice
© Positive Promotions, Inc. All rights reserved. DG-540
Our team has what it takes to provide a great customer experience!
Find and circle some qualities of a great customer service rep. Look
down, across, up, backward, and diagonally.
AVAILABLE
AWARE
CAREFUL
COLLABORATIVE
COMMITTED
CONCERNED
DEDICATED
ENTHUSIASTIC
INFORMED
PATIENT
PLEASANT
POSITIVE
SINCERE
SYMPATHETIC
UNDERSTANDING
P E S C O M M I T T E D I H E
O D V B L U F E R A C N M P N
S J A I J K L Z T R F N E N T
I K V I T R N O W O D J T D H
T J A T H A K M R T U O E F U
I S I D N J R M K N R N L E S
V M L D E A E O H J R Y A R I
E C A X H D S C B E B W R E A
M N B E R T Y A C A A D F C S
P O L K Y F E N E R L W I N T
Y A E V U M O F E L O L W I I
N D E T A C I D E D P T O S C
T N E I T A P D H A W V Y C H
G N I D N A T S R E D N U R R
L R N D S Y M P A T H E T I C
© Positive Promotions, Inc. All rights reserved. DG-453
ACCURACY
DIAGNOSTICS
EXCELLENCE
FOCUS
HEALTHCARE
HISTOPATHOLOGY
IMMUNOLOGY
PHLEBOTOMY
PRECISION
RESEARCH
SAFETY
TEAMWORK
VIROLOGY
ACCURACY
DIAGNOSTICS
EXCELLENCE
FOCUS
HEALTHCARE
HISTOPATHOLOGY
IMMUNOLOGY
PHLEBOTOMY
PRECISION
RESEARCH
SAFETY
TEAMWORK
VIROLOGY
WORD LIST
E L G A V D G S P C M C P A Y
E N N L B I V C J B B I R N Y
F S I S O N G A I D H T E A Y
G L T M M D O H T T D E C L A
O I S Q A O H R L F Q N I Y V
M E E F X X N A M G R E S Z W
V R T Q F B E I H A T G I E J
E N E X H H S O T S L O O E A
H I S T O L O G Y O X T N F A
T T E I I T B P L S R Y N G B
M E O D V O C N E M I C E P S
E K E C T O X I C O L O G Y L
N S U Z M Z A L J C C K X F D
T R J Y N N C L X F G G R Z J
E W T S B L B N J C D N N X H
WORD SEARCH PUZZLE
Serving customers is a big job! Find and circle
the things customer service reps do every day,
looking down, across, up, backwards, and
diagonally.
positivepromotions.com/customerservice
Medical Laboratory Professionals
ABNORMAL
ANALYZE
CURE
CYTOGENETIC
DIAGNOSIS
EXAMINE
HEALTH
HISTOLOGY
MONITOR
PRECISION
SLIDES
SPECIMEN
TESTING
TOXICOLOGY
T R A N X O B I S S T
P H E Z I H T A P M E
L E A G F O C N U R V
O M L N A I E G H E L
V Y I E K G N F R A O
E F S H R Y N D O S S
I S T E N A O E X S T
M I E L Q E C F R U M
O T N P U G G D F R O
K A W B E S M I L E F
E S U D I J E L O N R
CARE
CONNECT
EMPATHIZE
ENGAGE
FIND
FIX
GREET
HELP
LISTEN
OFFER
REASSURE
SATISFY
SMILE
SOLVE
THANK
