Walmart Pathways Graduation Answers

Walmart Pathways Graduation Test Questions and Answers Study Guide

This study guide contains common questions and verified answers for the Walmart Pathways Graduation Test. These questions cover key areas including customer service, store operations, safety, communication, and Walmart’s core business principles.

Customer Service & Operations

1. Which of the following is a benefit of fast zoning for our customers and our associates?

Answer: All the answers are correct

2. Who is responsible for our customers’ clean, fast and friendly shopping experience?

Answer: Every Walmart associate

3. Which of the following is the most common request that a customer needs help with?

Answer: Locating an item

4. Which is the recommended selling approach?

Answer: Trusted advisor

5. Items at what level have the greatest chance to sell?

Answer: Eye level

Every Day Low Price (EDLP)

1. How do we provide Every Day Low Price to our customers?

Answer: By doing our part to maintain Every Day Low Cost (EDLC)

2. Whenever a rollback topper is on an item, which of the following must also be present?

Answer: Was card

Shrink & Loss Prevention

1. Which of the following can contribute to increased shrink?

Answer: Forgetting to check on BOB (Bottom of Basket) and LISA (Look Inside Always)

2. Approximately what percentage of shrink is caused by theft?

Answer: 30%

3. Which of the following means being aware of your surroundings and what customers are doing?

Answer: Working with ‘eyes up’

4. Which of the following is the possible result of mislabeled merchandise?

Answer: Decreased shrink

Store Layout & Merchandising

1. Which of the following strategies grabs the customers’ attention while shopping and uses spacing to help sell products?

Answer: Placement strategy

2. How should you use the zoning tool?

Answer: Pull products to the front of the shelf

3. The aisle locator signs should match the aisle location on the ____?

Answer: Label

4. Which locator sign do we determine where products go in the aisle?

Answer: Modular

5. The item number on the case needs to match the item number on the ____?

Answer: Shelf

6. We need to make sure to match the _____ to the aisle and the section location?

Answer: Item number

7. Ensuring everything on the shelf is in the right location is an example of…

Answer: Modular integrity

8. Which of the following is not influenced by modular integrity?

Answer: Unloading trucks

Communication

1. Which of the following is the proper order for effective communication?

Answer: Listen, think, then speak

2. Which of the following is the second step of communication?

Answer: Think

Safety

1. Which of the following is an example of owning your store’s safety?

Answer: Removing an unattended ladder

Associate Resources

1. What is the purpose of the Associates in Critical Needs Trust?

Answer: Offers grants to US associates facing hardships as a result of an unexpected crisis

Task Management

1. What should you do if your supervisor assigned a number of tasks for you to complete but you’re not sure if you have time to complete them?

Answer: Ask your supervisor which tasks you should do first

Study Tips

• Read through all questions and answers multiple times before taking the test • Focus on understanding the reasoning behind each answer, not just memorizing • Pay special attention to Walmart’s core values: respect, service, excellence, and integrity • Remember that customer service and safety are top priorities • Understand the importance of Every Day Low Cost (EDLC) in providing Every Day Low Price (EDLP) • Know the proper procedures for merchandising, zoning, and maintaining modular integrity

Note: This study guide is compiled from publicly available practice materials and should be used as a supplemental study resource. Always refer to official Walmart Pathways training materials and consult with your supervisor or trainer for the most accurate and up-to-date information.