MANUAL DRIVE THRU

The order taker in a drive-thru is responsible for greeting customers, using effective selling techniques, entering orders accurately, and informing customers of their total sale. They must also ensure that orders are stored correctly to maintain the sequence of service. Additionally, if a second order taker is present, they work in tandem to manage multiple orders simultaneously, ensuring efficiency and accuracy.

The drive-thru cashier greets customers warmly, informs them of their total sale, processes payments, and provides change. They also deliver the receipt and direct customers to the delivery window. If customers request changes to their orders after payment, the cashier is responsible for updating the order in the system and communicating these changes to the team.

When assembling orders, it is recommended to follow the sequence displayed on the monitor, starting with the sandwich and then adding fries. Staff should double-check the order against the monitor to ensure accuracy before handing it to the delivery person. This process helps maintain order accuracy and enhances customer satisfaction.

Training for drive-thru staff should include customer service techniques, order accuracy protocols, and effective communication skills. Staff should also be evaluated regularly to ensure they are following best practices and maintaining high service standards. Proper training helps improve efficiency and the overall customer experience.