Meezan Bank's Terms and Conditions outline the relationship between the bank and its customers, emphasizing Islamic banking principles such as Mudarabah and Qard. This document details profit-sharing mechanisms, account types, and customer responsibilities. It serves as a comprehensive guide for customers navigating banking services, including savings accounts and Islamic term deposits. The terms are designed for individuals seeking to understand their rights and obligations while engaging with Islamic financial products. Updated policies and procedures are also included to ensure compliance with regulations.

Key Points

  • Explains the Mudarabah profit-sharing model used in savings accounts.
  • Details the responsibilities of customers regarding account management and communication.
  • Outlines the procedures for account opening, including required documentation and verification.
  • Describes the profit calculation methods and the impact of investment risk reserves.
Usman Haider
6 pages
Language:English
Type:Book
Usman Haider
6 pages
Language:English
Type:Book
122
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1. Relationship between Bank & Customer
1.1. For all profit bearing/Savings Account/Islamic Term Deposit Receipt (the
“I-TDR”) of local or foreign currency, the relationship between Meezan
Bank Ltd. (the “Bank”) and Customer shall be based on the Islamic
principles of Mudarabah, where the Customer is the Rab ul Maal and the
Bank is the Mudarib. The Bank as the Mudarib may invest or disinvest, at
its sole discretion, money/funds received by it from the Customers in any
of the Businesses (the “Business”) which the Bank deems fit with the
approval of Bank’s Resident Shariah Board Member (the
“RSBM”)/Shariah Board of the Bank. There could be several saving
schemes/products and additional features in respect of such schemes and
I-TDRs as may be applicable from time to time which shall be stipulated
in product brochures and at the website of the Bank at
www.meezanbank.com (the “Bank’s website”).
1.2. Funds deposited by the Customer with the Bank under the Current Account
are on the basis of Qard and therefore shall be payable by the Bank upon
demand without any profit. The Bank may at its discretion utilize such
funds as it deems fit with the approval of the RSBM/Shariah Board of the
Bank.
2. Profit & Loss sharing
2.1. The Bank, as Mudarib, will share in the profits of the savings
account/product based on a predetermined percentage of the Business's
distributable profit (the "Mudarib Share"). The "Distributable Profit of the
Business" is calculated as the profit earned on depositor funds i.e., income
of the Business, minus: (i) all direct expenses, write-offs & losses of
investments, (ii) allocations to the Profit Equalization Reserve (the
"PER"), as and when required; and (iii) Bank's share as an investor. The
Customer will receive their share of the profits based on a predetermined
percentage and weightage from the Distributable Profit of the Business,
after deducting the Investment Risk Reserve (the "IRR"), as and when
required. The Mudarib Share applicable to profits may vary periodically in
accordance with RSBM guidelines and Clause 2.3. Updated information
on the Mudarib Share, weightages, PER, and IRR policies is available at
all Bank branches and on the Bank’s website.
2.2. The Bank may at its option also participate in the Business as an investor.
The Bank’s share in profit as an investor will be in proportion to the Bank’s
equity invested in any pool before distribution of profit between Rab-ul-
Maal and Mudarib.
2.3. All the Customers/I-TDR Holders shall be assigned weightages (profit
distribution ratio for weighted average investment) based on the features
of the saving scheme/product and/or I-TDR(s) held by the Customers, such
as tenure, profit payment options and other applicable features for the
purposes of calculation of profit. The weightages applicable to all saving
schemes/products/I-TDRs shall be announced at the end of every month
and shall be available at Customer’s request and/or at Bank’s website. The
weightages shall be announced at least 3 working days before the
beginning of the period concerned and shall not be changed during the
period.
2.4. In case of Savings Accounts, unless otherwise indicated by the Bank, profit
would be applied on monthly basis. All accounts are finalized at the end of
the month by the Bank for calculation of profit or loss.
2.5. Profit calculation method used as per the deposit product specification are
on a daily product basis (i.e. daily day end balance maintained in such
accounts calculated with the respective weightages applicable). Such
method associated with the respective deposit products is mentioned in the
product brochure as well as available on Bank’s website.
2.6. In the event of loss on either the capital or revenue account in respect of
the Business, all investors of the investment pool shall share in such loss
on a pro rata basis proportionately as per their investments. However, if
after due consideration of the matter, the RSBM/Shariah Board determines
that the loss incurred by the Business was caused by the gross negligence
or willful default of the Bank, the Customers will not be liable to share in
such loss.
2.7. Redemption of any amount subject to I-TDRs/Savings Accounts by the
Customer shall mean the transfer of its respective share in the Business
along with all related risks and rewards as such redemption shall be on the
basis of the principal value of the investment, subject to the provisions in
respect of Profit in Clause 2.1 and Loss in Clause 2.6 hereof.
2.8. The I-TDRs issued by the Bank shall be governed by these terms as well
as the Terms and Conditions for Islamic Term Deposits (the "I-TDR
Terms"). To the extent that these terms are not inconsistent with the I-TDR
Terms, they shall apply to the same extent and effect as if the I-TDR
Holder is a Savings Account Holder of the Bank and the funds invested in
the I-TDRs are considered as amounts available in the Savings Accounts
of the I-TDR Holders.
2.9. No profit will be paid on Current Accounts (Pak Rupees/Foreign
Currency) as these are on the basis of Qard.
3. General
3.1. Current & Savings Accounts hereinafter shall be called as (the “Account”).
3.2. Upon receipt of duly filled Account Opening Form and the documentation
and information required thereunder or otherwise by the Bank and
biometric verification of Customer along with due diligence/verification
of Customer inter alia in compliance with State Bank of Pakistan (the
“SBP”) rules and regulations, the Bank may, at its sole discretion, open an
Account and/or agree to provide the allied banking services (the
“Services”) to the Customer. In case the Customer is or becomes visually
impaired/physically or mentally handicapped, with shaky or simple
signature or illiterate, the Customer shall provide/execute additional
documents as per the requirements of the Bank and Account operations
shall remain subject to the policies of the Bank, as amended from time to
time.
3.3. In case of any change in the communication addresses and/or number
(including mailing address, electronic mail (the “Email”),
telephone/mobile number(s), etc.), (the “Communication Details”), the
Customer shall immediately notify the updated Communication Details to
the Bank. The Customer shall be solely responsible to get his/her
Communication Details updated for each of his/her Account(s) and
Service(s). The Bank shall not be liable for any wrong, incorrect, and/or
non-delivery of communication and/or any losses suffered by the
Customer, as a result of the Customer failing to notify the Bank of the
change in his/her Communication Details.
3.4. The Bank may accept cheques, drafts and other instruments payable/or
endorsed to the Customer for collection entirely at the Customer's own
risk. Uncleared instruments, though credited, shall not be drawn against,
and if the same is allowed to be drawn against, the Bank shall have the
right to debit the Account of the Customer without any intimation and/or
notice and without prejudice to Bank’s rights, if the proceeds of the
instruments are not realized and/or credited in Customer’s Account.
3.5. The Customer, with his/her free will, authorizes the Bank to debit any
Account of the Customer maintained with the Bank and the Bank shall
subsequently inform the customer for all expenses, fees, commissions,
taxes, duties, Zakat, overdue against any finance facility/Services,
overdrawn amounts, international transactions in respect of conversion
rates of foreign currency, erroneous transactions, fraudulent banking
transactions, parallel banking, reversal of credit entry erroneously made
due to bona fide error by the Bank or any other bank, and/or other charges
and claims, damages, actual losses incurred, suffered or sustained by the
Bank in connection with the opening/operation/maintenance of the
Account including withdrawals/transactions through the use of Internet
Banking, Mobile Banking, and/or ATM/Debit/Charge Card, whether
through ATM, POS or internet and/or providing the Services and/or for
any other banking services including Internet Banking, which the Bank
may extend to the Customer unless exempted by SBP, Federal or
Provincial competent authorities.
3.6. Zakat shall be deducted from Customer's Savings Account(s) and I-
TDR(s) on individual investment basis under Zakat & Usher Ordinance
1980 unless exempted in accordance with the provision(s) of the relevant
law. Nevertheless, the Customer is advised to perform their own
calculation, in accordance with the injunctions of their respective Fiqah
and pay Zakat accordingly.
3.7. In case sufficient amount is not available in the Account for settlement of
overdue against any finance facility, the same shall subsequently be
reported in the Credit Information Bureau (CIB) of SBP as overdraft
extended on no markup/zero profit rate, as deemed necessary by the Bank.
3.8. The Customer authorizes the Bank and gives unconditional consent to
share personal data and details/information/documents of Customer, its
Accounts and transactions with any court, law enforcement agency, tax
and/or other governmental authority and consultants/service providers of
Bank without requiring any further consent/prior intimation to the
Customer. The Bank shall not be liable for any loss or damages suffered
by Customer due to disclosure of such information by Bank.
3.9. The Customer may perform withdrawal transactions through Bank’s
official Internet Banking and Mobile Banking application. Withdrawals
can also be made through cheque and Debit Cards supplied by the Bank
upon specific written request of the Customer. Cheques and other payment
instructions are to be signed as per specimen signature supplied to the Bank
and alterations therein are to be authenticated by the Customer's complete
signature. Any stop payment instructions shall be entertained by the Bank
if the instrument is not encashed or debit entry is not made from
Customer’s Account. All cash withdrawals in a currency/currencies other
than Pakistan Rupees shall be subject to the availability of sufficient
currency notes with the Bank at the time of withdrawal. In case of
bouncing of cheque(s) for multiple times, whether on various grounds or
otherwise, the Bank may at its discretion close any Account(s) with
immediate effect by sending an intimation letter to the Customer. Any
funds lying in such Account shall be sent to Customer in accordance with
clause 3.16 below.
3.10. If the Account is opened in the names of two or more persons, the balance
to the credit thereof at any time shall belong to the Customers jointly. Such
persons shall be jointly and severally liable for all liabilities incurred on
the Account and the Services obtained by the Customers from Bank.
3.11. Accounts with “Either or Survivor” operating instructions can be operated
by any authorized signatory without the need of joint signatures/approval
of all Account Holders. Herein, Account operations include execution of
transaction(s) of whatsoever nature and/or obtaining Account related
services such as I-TDR, locker, debit card, etc. Such transaction(s) and/or
service(s) will be binding on all Account Holders. However, in order to
close such Account, signature of all Account Holders would be required.
3.12. In case of Joint Account, whether with either or survivor operating
instructions or otherwise, in the event of the death of any of the Customers,
the balance shall be disposed of in accordance with the law/regulation
prevalent at that time. The Bank shall not be liable for any transactions,
loss or damage that arise as a result of Bank acting in relation to the account
prior to the date on which the notice of the Customer’s death is received
by the Bank in writing.
3.13. Notwithstanding anything contained herein or in any Customer's
instructions (including instructions for operation account on either or
survivor) or in Bank's policies, the operation and maintenance of joint
account shall be subject to (i) principles, as enunciated in Shariah, (ii)
prevailing laws, including laws on inheritance/succession and (iii)
applicable judgments of superior courts.
3.14. Any Account including similar account opened for any product/Services
including Foreign Currency Account that has no customer-initiated
transaction (debit or credit) or any customer-initiated activity for more than
12 months shall be designated as Dormant Account (the “Dormant
Account”). Debit/Credit of Bank’s system generated transactions of
money in the Dormant Account(s) shall not reactivate the Dormant
Account. Similarly, credits received in Account on account of inward
remittances, clearing, cash deposits or other such transactions shall not
reactivate the Dormant Account. Withdrawals from the Dormant Account
shall be subject to the approval of the relevant Branch Manager/Manager
Operations or in accordance with the Bank’s prevailing policies on the
subject. Dormant Account of a Customer shall be reactivated by the Bank
upon receiving Customer’s specific request (all Customers in case of joint
operating instructions) from registered channels and also fulfilling other
formalities as required by the Bank for reactivation of Customer’s
Dormant Account. In case an Account remains inoperative for ten (10)
years, the funds lying in the Dormant Account shall be surrendered to the
SBP in compliance of prevailing rules and regulations. Accordingly, the
Mudarabah agreement shall be considered terminated on 31
st
March of the
year of surrendering such funds to SBP and after the conclusion of this
activity, the Bank shall close the Account.
3.15. The death of a customer should be immediately informed to the Bank
irrespective of the nature of Account and/or Account operating
instructions. Upon receiving notice of the demise of a Customer and/or
becoming aware of the fact from any reliable source, the Bank shall
immediately mark the Account as deceased and also shall not be obliged
to allow any operation and/or withdrawal except on the production of
evidence of entitlement or right to operate the Account as per Bank’s
satisfaction.
3.16. Bank reserves the right, at its sole discretion, to close Customer’s Account
without any reason/cause by giving 15 days advance written notice. If the
funds available in the Account are not withdrawn within the notice period,
then after expiry of 15 days, the available balance in the Customer’s
Account will be sent through Payorder at the mailing address of Customer
available in Bank’s record. Furthermore, the Bank may also close the
Account(s) having zero balance for a continuous period of 03 months.
3.17. The Customer may provide a written request on Bank’s prescribed form to
close his/her Account. Such request shall be entertained if the Account is
free from all restrictions as per Bank’s policy and related regulations.
3.18. Once an Account is closed, all the Services associated with the Account
will automatically stand terminated.
3.19. On closure of an Account, the Customer shall return the unused cheques
and ATM/Debit/Charge Card(s) pertaining to the Account forthwith to the
Bank. Alternatively, for cheques, it may be confirmed to the satisfaction
of the Bank in writing that the unused cheques have been destroyed.
3.20. In respect of an Account opened in the name of minor, the Bank shall be
entitled to act as per the request and/or on the instructions received from
the person(s) whose name is given as guardian at the time of opening the
Account and accept the same as correct, accurate and duly authorized.
3.21. On the date, the minor attains the age of majority (18 years in case of
natural guardian or 21 years in case of guardian appointed by court),
minor’s Account shall be marked as “Debit Blocked” and the guardian will
be required to close minor’s Account. In case the guardian fails to
officially close the minor Account, the Bank shall have the discretion to
close this Account and pay the credit balance (if any) in the Account to the
erstwhile minor. However, orders of the court shall be followed by the
Bank, in case the guardian had been appointed by court.
3.22. In the event of death of a guardian of minor Customer before the minor
has not attained age of majority, the Account operation shall be suspended
until the minor attains age of majority or a guardian is appointed by the
court or a direction for operation of such account is issued by a court, in
accordance with a certified copy of court order. On attaining age of
majority, the minor Customer shall be required to open a new Account and
the balance in minor’s Account shall be transferred to such new Account.
3.23. In the event of death of minor Customer, the Account shall be treated in
accordance with succession law/law of inheritance and in similar manner
if the Customer was not a minor.
3.24. The Customer may request the Bank to allow operations of Account
through a third-party by submitting Bank’s prescribed mandate form.
However, it shall be subjective to the judgment of the Bank to reject or
approve such request. The Bank also reserves the right to revoke its
approval of the third-party mandate at any time, irrespective of approving
Customer’s mandate request earlier. All mandates and powers shall cease
to exist on death of Customer.
3.25. The Customer shall make all transactions through prescribed channels and
immediately get official receipt of transactions. The Bank shall not be held
liable for losses sustained by the Customer while dealing with Bank's
employees on personal/private/non-official terms and matters.
3.26. Safe custody of access tools of Customer(s) Account(s) such as
ATM/Debit/Charge Card(s), PIN, T-Pin, Cheque(s), e-banking
username/password, other personal information, etc. is exclusively
Customer’s responsibility. The Customer shall not disclose any such
confidential information with any person irrespective of their confirmed
capacity or posing as Bank’s employee(s), SBP official(s) and/or
official(s) of any other government department in any mode of
communication. The Customer shall be solely responsible for any kind of
loss/damage/fraud that arises in case of disclosure of any such
personal/sensitive information from Customer’s end either through call,
SMS, mail, Email, whaling, phishing, vishing, pharming, spoofing,
shoulder surfing, any virus/malware in Customer’s device(s), and/or
through any such medium whatsoever.
3.27. In case of loss or theft of cheque book/cheque, the customer shall
immediately notify the concerned branch of Bank in writing for such
loss/theft. The Customer takes the liability for any loss or damages, if the
incident of loss/theft of cheque book/cheque is not reported to the
respective branch before payment.
3.28. The Customer declares that all sums deposited, held and/or transferred in
his/her Account along with all transactions in the Account shall not be in
contravention of applicable laws, including but not limited to Benami
Transactions (Prohibition) Act, 2017.
3.29. The Bank reserves the right to block operations of Customer’s Account(s)
in case of any suspicious/fraudulent transaction(s) and/or in compliance of
policies of the Bank, all prevailing laws, instructions from governmental
agencies, SBP’s regulations, rules, directions, circulars, decrees, by-laws
applicable to the Bank, RSBM/Shariah Board guidelines, dispute by joint
accountholder(s), and also due to any reason/cause where the Bank deems
fit to block the Account(s) without any necessary intimation to the
Customer. The Account operations may be restored by the Bank after the
Bank is completely satisfied with such restoration. The Bank shall not be
liable for any loss or damage that may arise due to Customer’s Account(s)
being blocked by the Bank.
3.30. The Bank may transfer the Account(s) of its customer(s) to any of its
branch and/or change the location of branch as and when required with due
intimation to the Customer(s) through any appropriate mode of
communication selected by the Bank.
3.31. The Customer shall be under obligation to solely bear any and/or all taxes,
duties, levies and charges in relation to the Services, deposit, credit, debit,
transfer of amount(s) in/from Account and/or in respect of operation and
maintenance of Account. The Customer unconditionally assumes all
obligations in respect of payment of stamp and other duties,
chargeable/payable on signing/execution of account opening form and/or
on any connected and ancillary document(s)/instrument(s).
3.32. The Customer undertakes that he/she will only use the Account for
Shariah-compliant activities or transactions and shall not conduct any
Shariah non-compliant activity or transaction through this Account.
3.33. Customer shall abide by terms & conditions of other products and Services
subscribed by Customer, in addition to these Terms and Conditions.
3.34. The charges/fees for providing services will be recovered on such rate and
frequency as decided by the Bank as per prevailing Schedule of Charges
(the Schedule of Charges”) and no request or claim for refund would be
entertained. The Bank reserves the right to discontinue/suspend the
Services due to non-payment/non-recovery of associated charges.
3.35. The Customer agrees and undertakes that any transaction authorized by the
Customer shall not be from or for benefit of the entities, individuals or
organization banned/ restricted by any national or international authorities.
The Customer shall ensure strict compliance of prevailing laws, SBP’s
rules, regulations and/or circulars for opening, operating and maintaining
of Account including but not limited to Anti Money Laundering and
FATF. The transactions shall not be in contravention of SBP’s Anti-
Money Laundering, Combating Financing of Terrorism & Countering
Proliferation Financing (AML/CFT/CPF) Regulations as amended from
time to time.
3.36. For Meezan Digital Asaan Account, and the maximum credit balance limit
and monthly debit limit of PKR 1,000,000 shall be followed.
3.37. For Meezan Digital Remittance Account, the maximum credit balance
limit is PKR 3,000,000, which includes a local credit limit of up to PKR
1,000,000. The cash withdrawal limit and fund transfer limit per day is
PKR 500,000. No commercial remittances shall be deposited in the
account.
3.38. The maximum monthly amount of debit and maximum credit balance limit
in the Meezan Digital Asaan Account and Meezan Digital Remittance
Account shall be as per Bank’s prevailing Key Fact Statement available in
branches and at Bank’s website. Any transaction exceeding the maximum
monthly limit shall not be allowed.
3.39. Customer can open either one Meezan Digital Asaan Account or one
Meezan Digital Remittance Account.
3.40. Interpretation of the Terms and Conditions by the Bank will be considered
final and binding. In case of any dispute(s), matter shall be referred to the
SBP and decision of the SBP will be final and binding.
3.41. The Bank has applied maximum limit on daily credit balance of PKR 1
Billion (or equivalent in case of foreign currency) on all types of checking
accounts. The Bank has the right to refuse and/or to return the amount over
and above said limit of PKR 1 Billion to the account holder by issuing a
Pay Order or through any other means, as deemed appropriate by the Bank.
Provided that in case of Saving Accounts, the Bank shall also have the
right to transfer amount over and above said limit of PKR 1 Billion, in a
non-remunerative (Qard based) account on last day of the month.
4. Alternate Distribution Channels
4.1. The Customer consents that Bank is entitled to communicate with the
Customer to market its products and services via SMS, Email(s) and other
channels.
4.2. The ATM/Debit/Charge Card (the “Card”) represents a Shariah-
Compliant Business entity and shall not be in any way used for purchase
of Shariah non-compliant products or services (both locally and
internationally). The declaration of a product or service as Haram by the
RSBM/Shariah Board shall not be challengeable by the Customer. The
Bank reserves its right to discontinue the Card Service and/or Business
relationship with the Customer if non-compliance is encountered.
4.3. The Card shall only be used by the Customer personally and is not
transferable. If the Customer authorizes any other person to use his/her
Card, despite this prohibition, then the Customer shall be exclusively
responsible for all risks and consequences; this includes usage of Card at
ATM, POS terminals, internet and/or any other manner whatsoever.
4.4. In the event of loss or theft of the Card, the Customer shall immediately
notify the Bank for such loss and/or theft by making contact to Bank’s 24/7
Call Center at (+92-21) 111-331-331 and (+92-21) 111-331-332 (the “Call
Center”) for the purpose of reporting loss/theft and deactivation of the
Card. The Customer may also deactivate his/her Card through Bank’s SMS
Banking Service, Internet Banking, and Mobile Banking application. The
Customer shall be liable for any unauthorized use of the lost or stolen Card
in case of delay in notifying the Bank of the loss or theft of the Card.
4.5. For security reasons, international/overseas transactions requiring physical
presence of Card (such as POS, ATM, cash withdrawals, etc.) are disabled
on Cards. Customer can enable/disable these international transactions
through Bank’s Call Center. The international transactions which do not
require physical presence of Card (such as e-commerce, etc.) are enabled
by default for international transactions. International/overseas
transactions in foreign currency shall only be made for personal use and
the transactions must be within the annual/periodic limit prescribed by the
Bank and/or SBP from time to time.
4.6. Customer acknowledges that SMS facility, Mobile Banking, and Internet
Banking is dependent on telecommunications infrastructure, connectivity
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FAQs of Meezan Bank Terms and Conditions for Accounts

What is the Mudarabah model in Islamic banking?
The Mudarabah model is a profit-sharing arrangement where one party provides capital while the other manages the investment. In this case, the customer is the Rab-ul-Maal, providing funds, and Meezan Bank acts as the Mudarib, managing those funds. Profits are shared based on a predetermined ratio, while losses are borne by the capital provider unless caused by negligence from the bank. This model aligns with Islamic finance principles, promoting ethical investment practices.
What types of accounts does Meezan Bank offer?
Meezan Bank offers various accounts, including Current Accounts based on Qard, Savings Accounts under the Mudarabah model, and Islamic Term Deposit Receipts (I-TDRs). Each account type has specific features, profit-sharing mechanisms, and terms of operation. Customers can choose accounts based on their financial needs and compliance with Islamic principles. Detailed descriptions of each account type are available on the bank's website.
How is profit calculated for savings accounts?
Profit for savings accounts at Meezan Bank is calculated based on the distributable profit of the business, which is derived from the income generated from depositor funds. The calculation deducts direct expenses, write-offs, and allocations to reserves before determining the profit share for customers. The bank periodically updates the profit-sharing ratios and weightages, ensuring transparency and compliance with Shariah guidelines. Customers can access this information through bank branches or the bank's website.
What are the customer responsibilities outlined in the terms?
Customers are responsible for providing accurate information during account opening and for keeping their communication details updated. They must also understand the terms of service, including profit-sharing mechanisms and potential risks associated with their investments. Additionally, customers are required to notify the bank of any changes in personal circumstances that may affect their account. Failure to comply with these responsibilities may result in penalties or account restrictions.
What happens if there is a loss in the investment pool?
In the event of a loss in the investment pool, all investors share the loss proportionately based on their contributions. However, if the loss is determined to be due to gross negligence or willful default by the bank, customers will not be liable for that loss. This provision protects customers and ensures that they are not unfairly penalized for circumstances beyond their control. The bank's Shariah Board oversees these determinations to maintain compliance with Islamic finance principles.

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