3.25. The Customer shall make all transactions through prescribed channels and
immediately get official receipt of transactions. The Bank shall not be held
liable for losses sustained by the Customer while dealing with Bank's
employees on personal/private/non-official terms and matters.
3.26. Safe custody of access tools of Customer(s) Account(s) such as
ATM/Debit/Charge Card(s), PIN, T-Pin, Cheque(s), e-banking
username/password, other personal information, etc. is exclusively
Customer’s responsibility. The Customer shall not disclose any such
confidential information with any person irrespective of their confirmed
capacity or posing as Bank’s employee(s), SBP official(s) and/or
official(s) of any other government department in any mode of
communication. The Customer shall be solely responsible for any kind of
loss/damage/fraud that arises in case of disclosure of any such
personal/sensitive information from Customer’s end either through call,
SMS, mail, Email, whaling, phishing, vishing, pharming, spoofing,
shoulder surfing, any virus/malware in Customer’s device(s), and/or
through any such medium whatsoever.
3.27. In case of loss or theft of cheque book/cheque, the customer shall
immediately notify the concerned branch of Bank in writing for such
loss/theft. The Customer takes the liability for any loss or damages, if the
incident of loss/theft of cheque book/cheque is not reported to the
respective branch before payment.
3.28. The Customer declares that all sums deposited, held and/or transferred in
his/her Account along with all transactions in the Account shall not be in
contravention of applicable laws, including but not limited to Benami
Transactions (Prohibition) Act, 2017.
3.29. The Bank reserves the right to block operations of Customer’s Account(s)
in case of any suspicious/fraudulent transaction(s) and/or in compliance of
policies of the Bank, all prevailing laws, instructions from governmental
agencies, SBP’s regulations, rules, directions, circulars, decrees, by-laws
applicable to the Bank, RSBM/Shariah Board guidelines, dispute by joint
accountholder(s), and also due to any reason/cause where the Bank deems
fit to block the Account(s) without any necessary intimation to the
Customer. The Account operations may be restored by the Bank after the
Bank is completely satisfied with such restoration. The Bank shall not be
liable for any loss or damage that may arise due to Customer’s Account(s)
being blocked by the Bank.
3.30. The Bank may transfer the Account(s) of its customer(s) to any of its
branch and/or change the location of branch as and when required with due
intimation to the Customer(s) through any appropriate mode of
communication selected by the Bank.
3.31. The Customer shall be under obligation to solely bear any and/or all taxes,
duties, levies and charges in relation to the Services, deposit, credit, debit,
transfer of amount(s) in/from Account and/or in respect of operation and
maintenance of Account. The Customer unconditionally assumes all
obligations in respect of payment of stamp and other duties,
chargeable/payable on signing/execution of account opening form and/or
on any connected and ancillary document(s)/instrument(s).
3.32. The Customer undertakes that he/she will only use the Account for
Shariah-compliant activities or transactions and shall not conduct any
Shariah non-compliant activity or transaction through this Account.
3.33. Customer shall abide by terms & conditions of other products and Services
subscribed by Customer, in addition to these Terms and Conditions.
3.34. The charges/fees for providing services will be recovered on such rate and
frequency as decided by the Bank as per prevailing Schedule of Charges
(the “Schedule of Charges”) and no request or claim for refund would be
entertained. The Bank reserves the right to discontinue/suspend the
Services due to non-payment/non-recovery of associated charges.
3.35. The Customer agrees and undertakes that any transaction authorized by the
Customer shall not be from or for benefit of the entities, individuals or
organization banned/ restricted by any national or international authorities.
The Customer shall ensure strict compliance of prevailing laws, SBP’s
rules, regulations and/or circulars for opening, operating and maintaining
of Account including but not limited to Anti Money Laundering and
FATF. The transactions shall not be in contravention of SBP’s Anti-
Money Laundering, Combating Financing of Terrorism & Countering
Proliferation Financing (AML/CFT/CPF) Regulations as amended from
time to time.
3.36. For Meezan Digital Asaan Account, and the maximum credit balance limit
and monthly debit limit of PKR 1,000,000 shall be followed.
3.37. For Meezan Digital Remittance Account, the maximum credit balance
limit is PKR 3,000,000, which includes a local credit limit of up to PKR
1,000,000. The cash withdrawal limit and fund transfer limit per day is
PKR 500,000. No commercial remittances shall be deposited in the
account.
3.38. The maximum monthly amount of debit and maximum credit balance limit
in the Meezan Digital Asaan Account and Meezan Digital Remittance
Account shall be as per Bank’s prevailing Key Fact Statement available in
branches and at Bank’s website. Any transaction exceeding the maximum
monthly limit shall not be allowed.
3.39. Customer can open either one Meezan Digital Asaan Account or one
Meezan Digital Remittance Account.
3.40. Interpretation of the Terms and Conditions by the Bank will be considered
final and binding. In case of any dispute(s), matter shall be referred to the
SBP and decision of the SBP will be final and binding.
3.41. The Bank has applied maximum limit on daily credit balance of PKR 1
Billion (or equivalent in case of foreign currency) on all types of checking
accounts. The Bank has the right to refuse and/or to return the amount over
and above said limit of PKR 1 Billion to the account holder by issuing a
Pay Order or through any other means, as deemed appropriate by the Bank.
Provided that in case of Saving Accounts, the Bank shall also have the
right to transfer amount over and above said limit of PKR 1 Billion, in a
non-remunerative (Qard based) account on last day of the month.
4. Alternate Distribution Channels
4.1. The Customer consents that Bank is entitled to communicate with the
Customer to market its products and services via SMS, Email(s) and other
channels.
4.2. The ATM/Debit/Charge Card (the “Card”) represents a Shariah-
Compliant Business entity and shall not be in any way used for purchase
of Shariah non-compliant products or services (both locally and
internationally). The declaration of a product or service as Haram by the
RSBM/Shariah Board shall not be challengeable by the Customer. The
Bank reserves its right to discontinue the Card Service and/or Business
relationship with the Customer if non-compliance is encountered.
4.3. The Card shall only be used by the Customer personally and is not
transferable. If the Customer authorizes any other person to use his/her
Card, despite this prohibition, then the Customer shall be exclusively
responsible for all risks and consequences; this includes usage of Card at
ATM, POS terminals, internet and/or any other manner whatsoever.
4.4. In the event of loss or theft of the Card, the Customer shall immediately
notify the Bank for such loss and/or theft by making contact to Bank’s 24/7
Call Center at (+92-21) 111-331-331 and (+92-21) 111-331-332 (the “Call
Center”) for the purpose of reporting loss/theft and deactivation of the
Card. The Customer may also deactivate his/her Card through Bank’s SMS
Banking Service, Internet Banking, and Mobile Banking application. The
Customer shall be liable for any unauthorized use of the lost or stolen Card
in case of delay in notifying the Bank of the loss or theft of the Card.
4.5. For security reasons, international/overseas transactions requiring physical
presence of Card (such as POS, ATM, cash withdrawals, etc.) are disabled
on Cards. Customer can enable/disable these international transactions
through Bank’s Call Center. The international transactions which do not
require physical presence of Card (such as e-commerce, etc.) are enabled
by default for international transactions. International/overseas
transactions in foreign currency shall only be made for personal use and
the transactions must be within the annual/periodic limit prescribed by the
Bank and/or SBP from time to time.
4.6. Customer acknowledges that SMS facility, Mobile Banking, and Internet
Banking is dependent on telecommunications infrastructure, connectivity