ACROSS
ACROSS
DOWN
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2. Always give
one of these
when the
company is at
f
6. This is often
played when
customers are
on hold
8. A positive
one of these
goes a long way
10. What keeps
you cool during a
frustrating
support call
12. Quality of
being upright
and ethical
15. Speak c
and slowly to
improve this
18. Sincere and
truthful
19. Keep the tone
of this calm
and pleasant
20. Settle or find
a solution
1.Build this with customers by being accurate
and delivering on time
3. No need to dial this now that calls are handled
through a computer
4. Welcome a customer
5. Do this actively during a call
7. Colleagues who have your back
9. What your fingers do during chat support
11. Employees who interact directly with customers
13. Sensitivity when delivering unwanted news
14. When there are questions,
have these
15. Join together or link
16. Te mporarily silence
17. Don’t make customers wait; their ______ is valuable
1. Give food to
2. How to feel about the great work you do
3. Container for ser
5.
6. Mineral for building bones
7.Vitamin D is one of these
9. Break down food in the stomac
12. Macronutrients needed to build muscle
14. The flavor of food
15. Do one’s job extremely well
18. Create a menu for the coming month
19. Clean the dishes
Crossword Puzzle
Our team is tops when it comes to customer experience! Use your
knowledge to solve this fun crossword puzzle.
positivepromotions.com/customerservice
D I N N ER
1
3
4
6
7
2
5
9
8
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14
15
18
16
19
17
20
12
ACROSS
2. Always give one of these when the company is at fault
6. This is often played when customers are on hold
8. A positive one of these goes a long way
10. What keeps you cool during a frustrating support call
12. Quality of being upright and ethical
15. Speak clearly and slowly to improve this
18. Sincere and truthful
19. Keep the tone of this calm and pleasant
20. Settle or find a solution
DOWN
1. Build this with customers by being accurate and delivering on time
3. No need to dial this now that calls are handled through a computer
4. W
5. Do this actively during a call
7. Colleagues who have your back
9. What your fingers do during chat support
11. Employees who interact directly with customers
13. Sensitivity when delivering unwanted news
14. When there are questions, customer service reps have these
15. Join together or link
16. T
17. Don’t make customers wait; their ______ is valuable
positivepromotions.com/customerservice
© Positive Promotions, Inc. All rights reserved.
[P
[ART: Add the newest CSW logo to the top]
Customer Service Crossword Puzzle
ANSWER KEY
T
AP OL OGY
R
L H R
MU SI C
O
E
S S N E
T
A TTI TUDE PATI
ENCE
Y
E F
A
P INTEGR ITY
M
E O A
A
COMMU NI CAT
ION
O
U T T I
S
HONE ST
L
M
W
N
E
I
E
E
E
N
R
VOICE
RESOLV
E
S
T
positivepromotions.com/customerservice
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