Barista Training Program Guide

Barista Training Program Guide

The Barista Training Program Guide provides comprehensive training for new partners at Starbucks, focusing on coffee knowledge, customer service, and operational standards. Participants learn about the history and culture of Starbucks, enhancing their ability to communicate effectively with customers. Key modules include beverage preparation, equipment maintenance, and customer care, ensuring partners can deliver the Starbucks Experience. This guide is essential for all new retail partners, from baristas to district managers, aiming to complete their training within the first month of employment.

Key Points

  • Covers 41 hours of training modules for new Starbucks partners.
  • Includes classes on coffee communication, customer care, and equipment maintenance.
  • Teaches partners how to create the Starbucks Experience for customers.
  • Focuses on operational standards for beverage preparation and service.
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Barista Training Program
Overview
The Barista Training Program introduces partners new to Starbucks stores to the standards,
policies and skills required to operate successfully in each station in a Starbucks store. Partners
completing Barista Training learn about Starbucks Coffee Company’s unique history and culture,
and begin to understand their role in communicating coffee knowledge to customers. Barista
Training focuses on the Starbucks Experience and how to create this experience for customers
and other partners. The program is divided into the modules and classes listed in the following
table. Classroom facilitators (CFs) support the classroom content. In-store learning coaches
(LCs) support the in-store learning modules.
Subject
Module or
Class
Recommended
Time
First Impressions
Module 2 hours
Creating the Starbucks Experience
Class 4 hours
Communicating About Coffee
Class 4 hours
Cleaning the Café
Module 1 hour
Brewed Coffee and Tea
Module 1 hour
Beverage Communication
Module 2 hour
POS Register
Module 1 hour
Art of Espresso
Class 5 hours
Customer Care
Module 1 hour
Service at Starbucks
Class 4 hour
Blended Beverages
Module 2 hours
Food Handling
Module 1 hour 30 minutes
Retail: Whole Bean Coffee and Home Brewing
Equipment
Module 1 hour
Equipment Maintenance
Module 4 hours
Increasing Sales
Module 5 hours
Coffee Master
Module 30 minutes
Barista Certification
Module 2 hours
41 hours
Program Learning Objectives
Partners who successfully complete the Barista Training Program will be able to:
Understand Starbucks Coffee Company history, mission statement, guiding
principles, culture and values
Communicate about coffee to customers
Demonstrate Starbucks Customer Care philosophy
Work effectively as a barista at all stations in a Starbucks store
Understand and follow Starbucks Coffee Company’s standards and policies in all
areas of retail store operations
Prepare Starbucks Coffee Company beverages to operational standards and
describe the beverages to customers
Demonstrate enthusiasm and passion when describing Starbucks products to
customers
Sell Starbucks products to customers by having conversations to discover which
products meet their wants and needs
Recommend products and additional items that meet customer needs
Continue to use available tools and resources to learn more about coffee and to
answer customer questions
Complete the Coffee Passport
Lead coffee tastings for customers and increase whole bean sales
Follow standard procedures for cleaning and maintaining the espresso machine,
grinders and other store equipment
Increase speed of service to the customer while working in assigned stations
Maintain the appearance of all food displayed in the food case to Starbucks Coffee
Company’s standards
Complete Barista Certification
Target Audience
All new retail store partners, from barista to district manager, must complete the Barista Training
Program. In addition, some or all of the classes and modules are recommended for support
center partners.
Length and Location
The total time required to complete all modules and classes in the Barista Training Program is 41
hours. Partners should complete the program in the first month after their hire date. Classes
take place in a training facility. Modules are completed in a store. If a training facility is not
available, classes may be taught one-on-one or as a small group in a retail store.
Barista Training Program Class Descriptions
Creating the Starbucks Experience
This orientation introduces new partners to Starbucks Coffee Company, the organization, and
communicates what makes Starbucks Coffee Company a great place to work. Partners learn
about the history of Starbucks, and how the Mission Statement influences Starbucks culture and
core values. Partners understand what is provided to them, what is expected of them, and what
elements are needed to create the Starbucks Experience for customers.
Communicating Coffee
By communicating coffee knowledge and answering questions, partners are able to educate and
sell coffee to customers, increasing customers’ loyalty to Starbucks Coffee Company. In
Communicating Coffee, Partners gain a basic understanding of how and where coffee is grown
and processed, and what makes Starbucks coffee unique. They will also learn how to taste,
identify, describe and compare coffees.
Service at Starbucks
Service at Starbucks introduces partners to the steps of the Service Model (connect, discover,
respond). Participants learn how to create enthusiastically satisfied customers and to how create
the Third Place experience for our customers. Partners learn that Starbucks customers are
treated like invited guests. Partners should strive to make every customer interaction a pleasant
and fulfilling experience.
Art of Espresso
This program teaches participants how to prepare all espresso beverages at the espresso bar to
Starbucks Coffee Company's quality standards. Partners also understand the service
expectations, operational responsibilities, and selling skills required to help ensure product quality
and customer satisfaction. Partners learn the bar skills necessary to complete their Espresso Bar
Certification.
Barista Training Program In-Store Modules
First Impressions
In this welcoming meeting, the store manager introduces the new partner to Starbucks culture
and values. This is an opportunity for the store manager to welcome the new partner, set
expectations, and share their enthusiasm for working at a Starbucks store. The store manager
reviews dress code, new hire paperwork, job description, and other important information. This is
the first step in a new barista’s learning journey.
Cleaning the Café
Providing customers with an inviting environment is essential in creating the Third Place.
Creating a clean and fully stocked store provides a service experience that is positive and
comfortable for customers. This module introduces partners to the standards to keep the café,
restroom, and condiment bar clean and stocked.
Brewed Coffee and Tea
Throughout the day, partners are responsible for brewing Starbucks coffee and tea according to
the operational guidelines described in the Coffee and Tea Resource Manual. Partners learn
how to prepare and serve brewed coffee, hot tea, and iced tea to Starbucks Coffee Company's
quality standards, while providing exceptional customer service.
Beverage Communication
Once a customer orders a beverage, Beverage Communication begins. Beverage calling and
beverage identification are two skills used in Beverage Communication. This module focuses on
the skills and steps required to make sure that the customer receives the correct beverage as
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FAQs of Barista Training Program Guide

What topics are covered in the Barista Training Program?
The Barista Training Program covers a wide range of topics essential for new partners at Starbucks. Key areas include the history and culture of Starbucks, beverage preparation techniques, and customer service strategies. Specific modules focus on cleaning the café, equipment maintenance, and effective communication about coffee. The program is designed to equip partners with the skills needed to create a welcoming environment and deliver high-quality service to customers.
How long does it take to complete the Barista Training Program?
The Barista Training Program consists of 41 hours of training that new partners are encouraged to complete within their first month of employment. This timeframe allows partners to quickly acclimate to the Starbucks environment and operational standards. The training includes both classroom instruction and in-store learning, ensuring that partners gain practical experience alongside theoretical knowledge.
What is the purpose of the Coffee Passport in the training?
The Coffee Passport is a crucial resource in the Barista Training Program, designed to enhance partners' coffee knowledge. It encourages partners to taste various Starbucks coffees and document their personal descriptions of each. Completing the Coffee Passport within 90 days of hire is essential for partners aspiring to become Coffee Masters. This tool not only deepens their understanding of coffee but also equips them to better engage with customers about product offerings.
What skills do partners develop in the Art of Espresso module?
In the Art of Espresso module, partners learn the precise techniques required to prepare espresso beverages to Starbucks' quality standards. This includes understanding the operational responsibilities and service expectations associated with the espresso bar. Partners also develop essential bar skills necessary for their Espresso Bar Certification, ensuring they can deliver high-quality espresso drinks while maintaining customer satisfaction.

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